Customer sentiment is likely positive, driven by the company's long-standing reputation, comprehensive service offerings including preventative maintenance and emergency response, and focus on customer satisfaction for both commercial and residential clients. The emphasis on expertise, reliability, and long-term asset management for commercial clients, alongside clear communication and financing for residential, suggests a trustworthy and valued partner.

Focus marketing efforts on communicating the unique long-term cost savings and asset protection offered by preventative maintenance and advanced technical services.