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Major Markets
Key Competitors
Salesforce
Gong
Chorus.ai
Salesforce
Dominant market share in CRM
Extensive product ecosystem (AppExchange)
Strong brand recognition and trust
Complexity and cost for smaller businesses
Steep learning curve for some modules
Potential for feature bloat
Further expansion into AI and GenAI
Deeper integration with vertical-specific solutions
Growth in emerging markets
Increased competition from niche SaaS providers
Data privacy regulations and compliance
Economic downturn impacting enterprise IT budgets
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