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ServiceNow
Palo Alto Networks (for security automation)
LogicMonitor (for IT Operations focus)
ServiceNow
Dominant market leader in ITSM
Comprehensive platform spanning IT
HR
and Security workflows
Strong brand recognition and extensive enterprise customer base
Can be perceived as complex and expensive for smaller organizations
Implementation can be lengthy and require specialized expertise
High reliance on a large direct sales force
Expansion into new industries and use cases beyond ITSM
Growth in AI and Generative AI driven automation
Increasing demand for integrated workflow platforms
Emergence of specialized niche players with targeted solutions
Economic downturns impacting IT spending
Cybersecurity threats to cloud-based platforms
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