Find stats on top websites
Business and Product Insights
Alterna CX's key product features include: a unified customer intelligence platform; capturing and continuously collecting experience data from 85+ customer review sites, surveys, and websites; leveraging machine learning-based text analytics with industry-specific models; analyzing experience with customized and role-based dashboards; triggering workflows to communicate with customers; ready integrations with 150+ apps; enterprise-grade security measures. It also offers features like oCX Score and oCX Reports, Voice of Customer and Voice of Employee solutions. The platform also provides sentiment and emotion analysis tools, enabling businesses to identify and address issues in real-time.
Product Portfolio
AlternaCX Insight Miner
Driver Analytics
AlternaCX Voice of Employee
Alterna CX Key Value Propositions
Alterna CX offers a unified platform that captures and analyzes customer and employee feedback, leveraging AI to provide actionable insights for improving customer and employee experiences. It helps businesses quantify the impact of issues and prioritize investments for positive ROI.
Alterna CX Brand Positioning
Alterna CX positions itself as a unified customer intelligence platform, leveraging AI to analyze customer and employee feedback, improve CX, and automate workflows for enterprises seeking enhanced engagement and data-driven insights.
Top Competitors
Qualtrics
Medallia
Sprinklr
Customer Sentiments
Customer sentiment towards Alterna CX is likely positive, given its focus on improving customer experience, engagement, and satisfaction through AI-driven solutions; however, quantifying this sentiment would require direct customer feedback analysis. The platform's ability to integrate with numerous apps and offer real-time data sharing also suggests a favorable customer experience.
Actionable Insights
To strengthen Alterna CX's position, focus on enhancing brand recognition through targeted marketing and demonstrating the ROI of their AI-driven solutions in customer success stories.
Products and Features
Alterna CX's key product features include: a unified customer intelligence platform; capturing and continuously collecting experience data from 85+ customer review sites, surveys, and websites; leveraging machine learning-based text analytics with industry-specific models; analyzing experience with customized and role-based dashboards; triggering workflows to communicate with customers; ready integrations with 150+ apps; enterprise-grade security measures. It also offers features like oCX Score and oCX Reports, Voice of Customer and Voice of Employee solutions. The platform also provides sentiment and emotion analysis tools, enabling businesses to identify and address issues in real-time.
AlternaCX Insight Miner - Product Description
Alterna CX's Insight Miner is an AI-powered CX software designed to analyze customer feedback and other CX signals. It helps users identify the most important customer insights from vast amounts of data. The software aims to streamline the process of understanding customer needs and pain points.
Pros
- The AI-driven approach allows for efficient processing of large volumes of customer data
- It helps to quickly pinpoint key customer insights that might otherwise be missed
- By focusing on the most important insights, businesses can prioritize actions to improve customer experience.
Cons
- The provided information lacks details on pricing, making it difficult to assess its cost-effectiveness
- The description doesn't specify the types of customer feedback analyzed (e.g., surveys, social media), limiting understanding of its scope
- Without further information, assessing the accuracy and reliability of the AI-driven insights is difficult.
Alternatives
- Given the limited context, identifying specific alternatives is challenging
- General CX software platforms include Qualtrics, Medallia, and SurveyMonkey
- These platforms offer various tools for customer feedback analysis and insight generation, potentially serving as alternatives to AlternaCX's solution.
Company Updates
Latest Events at Alterna CX
Alterna CX Platform | Modern Way To Turn Customer Experience ...
Alterna CX transforms customer experience into business results. Measure experience quality instantly, learn what to fix first easily and take actions ...
View sourceAlterna CX | LinkedIn
Jun 28, 2021 ... AI-Based Experience Management Software | Alterna CX is a leading experience management software company, among the top 3% of ... https://www.
View sourceNet Promoter Score (NPS) Software | AlternaCX
... call centers, websites, or various customer journey stages. NPS ... With new technologies that can process big data, it is now possible for companies ...
View sourceAlterna CX Welcomes Customer Experience Authority Don Peppers ...
Feb 3, 2022 ... Tip: Try a valid symbol or a specific company name ... According to Don Peppers, Alterna CX now brings an important new capability to companies ...
View sourceTransform Your Ideas into Action in Minutes with WaxWing
Sign up now and unleash the power of AI for your business growth
