Alterna CX Competitor Insights

Alterna CX, founded in 2015, provides a unified customer intelligence platform that helps businesses capture, analyze, and act on customer and employee feedback. It leverages AI-based text analytics and machine learning to understand customer sentiments, identify key issues, and automate workflows for improved customer experience (CX) and employee engagement. The platform integrates with over 150 apps, including CRM systems, review websites, and social media channels, offering real-time data sharing and enterprise-grade security. Alterna CX's solutions help businesses quantify the impact of issues, detect abnormalities in feedback, and prioritize investments for positive ROI, ultimately aiming to make life more frictionless for customers and stakeholders.