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ACM positions itself as the global leader in advancing computing as a science and profession, providing a vital hub for research, education, and professional development through its extensive digital library, conferences, and community networks.
Customer sentiment appears positive, as evidenced by the high engagement with professional platforms like LinkedIn and YouTube, suggesting satisfaction with resources for career growth and learning. Their interests align well with ACM's offerings in professional development and scientific advancements.
ACM's key value proposition lies in being the premier global hub for computing professionals and students, offering unparalleled access to cutting-edge research, lifelong learning resources, and networking opportunities. It serves as a trusted authority, fostering innovation, ethical conduct, and community building within the computing field.
World's largest computing society.
Extensive Digital Library & publications.
Global network of SIGs and chapters.
Potential for membership cost as barrier.
Slow adaptation to new tech trends.
Reliance on volunteer-driven model.
Expand Open Access initiatives.
Grow K-12 education outreach.
Increase industry collaboration.
Competition from open-source platforms.
Emerging specialized communities.
Changing academic publishing landscape.
ACM has a strong global presence, with significant user bases in the US, India, and China, reflecting its worldwide reach and mission.
United States
40% market share
India
15% market share
China
8% market share
United Kingdom
6% market share
Germany
5% market share
18-25 years
Male • Female
Global
26-45 years
Male • Female
Global
28-55 years
Male • Female
Global
35-65 years
Male • Female
Global
30-70 years
Male • Female
Global
Data shown in percentage (%) of usage across platforms
Craft tailored onboarding experiences based on the member's role (student, academic, industry professional) and interests (SIG affiliation). This will enhance initial engagement, drive deeper product adoption of ACM's resources, and improve member retention by showcasing relevant features from the start.
Learn moreEstablish a thriving online forum or community platform where members can connect, collaborate, and share knowledge. This creates a sense of belonging, enhances the value of ACM membership, and fosters user-generated content, driving further engagement and attracting new members.
Learn moreDevelop a series of educational emails delivered after a member joins or renews, highlighting the features and benefits of ACM membership. This will ensure that members are aware of all the resources available to them, increasing product usage and overall satisfaction.
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